Services
Everything we do is purpose-built for automotive retail—from the first phone call to the signed deal.
Audit & Diagnosis
We specialize in dealership-specific audits that locate exactly where leads, appointments, and sales are being lost—and why.
- Follow-Up Gaps
- Phone Process (logging, T.O. strategies, call listening)
- Internet Process & Online Engagement
- Unsold Traffic Follow-Up
- Lead Mining Strategies
- CRM Setup & Tool Utilization
BDC Management Support
Hands-on management support that keeps your team structured, accountable, and motivated.
- New daily responsibilities & structured timelines
- Accountability systems for managers & agents (contact rate, set, show, sold)
- Weekly training & coaching sessions
- Promoting from within the BDC instead of outside hires
Process & Training
Role-based training tailored to the dealership environment to boost appointments, shows, and close rate.
- Phone, Text, and Email T.O. strategies
- Active call listening & manager involvement
- Role-based training (BDC agents, managers, sales)
- Onboarding improvements
Technology & Reporting
Integrated tooling and monthly insights that drive accountability and improvement.
- Thrive Alerts: real-time process breakdown notifications
- Call management + CRM integration
- Monthly reporting & performance insights
Culture & Productivity
People, process, and transparency—aligned.
- Focus on staff productivity
- Fostering communication & collaboration
- Encouraging transparency & accountability